Warning: If you purchased a stick from other than an AUTHORIZED DITA USA retailer or DitaUSA.com or the Dita USA booth at a USA tournament, your stick is not guaranteed and no warranty is available.
If your product was purchased from Dita USA or one of our AUTHORIZED DITA USA RETAILERS, your concerns and issues will be seriously addressed.
Dita warranties sticks for manufacturing defects for 3 months. If you have a visible issue; Take a photo with your phone and send it to: DitaUSAoffice @gmail.com. Please include your name, phone number, order number or copy of your receipt, and a description of the problem. Paint chips occur as a result of stick-to-stick contact. They do not affect play, so they arenít a warranty issue. Many stick issues may be resolved with care and epoxy. The broken shaft, illustrated here, is not fixable and would be covered under warranty.
If you have any vibrations or other non-visible problems send us an email with a detailed description. Although vibrations are not covered under warranty, many can be removed at the warehouse. If a problem occurs after the 3 month warranty we may still be able to help, but the sooner we are contacted the better.
Shoes are under warranty for manufacturer defect for 30 days, consideration will be given to time of year purchased. Manufacturer defects surface within the first several uses. Field hockey shoes are subject to a tremendous amount of torque. Dita shoes have removable insoles, which can re replaced as needed. Wearing wet shoes can greatly reduce the life of shoes, remove insoles and allow shoes to dry fully before the next use. Damage to shoes worn when wet, heel crush due to slipping into and out of shoes without lacing or unlacing, or separation due to foot drag on maneuvers is not covered under warranty. Please contact Dita at the first signs of issues.